Read our real-time customer testimonials about CertaPro Painters
As part of our Certainty Service SystemTM we make sure we call back every customer we painted for. Using our trusted Quality Callback ProgramTM an outside firm reaches out to our past customers to measure our quality and survey our customers.
The following ratings and comments were submitted by our most recent 10 customers as a part of our ongoing Quality Callback Program.
The rating questions are: On a scale of 1 (very dissatisfied) to 5 (very satisfied), how would you rate, overall, your Customer Experience? Would you recommend CertaPro Painters to a friend or relative?
May 15, 2012
Phil
C.,
Cortlandt Manor, NY
"It was a combination of communication, the speed with which they got the work done, and the reasonable price. "
Customer Experience Rating: 5
May 15, 2012
Connie
L.,
Yorktown Heights, NY
"The team was prompt, courteous and neat. They delivered what was promised and were willing to work around my belongings."
Customer Experience Rating: 5
May 15, 2012
Carl
P.,
Amawalk, NY
"Everything was done nicely,neatly, on time and with the quality materials I specified. "
Customer Experience Rating: 5
May 14, 2012
Barbara
L.,
New Rochelle, NY
"Scott & Alex were excellent! We had several issues initially with another painter from CertaPro painters which they resolved to my complete satisfaction. I was impressed with Scott & Alex's attention to detail."
Customer Experience Rating: 5
May 14, 2012
Christine
I.,
Pleasantville, NY
"They were all very professional and listened to evreything that i asked them to do everyday. "
Customer Experience Rating: 5
May 13, 2012
David
F.,
South Salem, NY
"CertaPro completely met my expectations in every aspect of the process, from estimate to cleanup."
Customer Experience Rating: 5
May 06, 2012
LeeAnn
D.,
Yorktown Heights, NY
"GREAT WORK DONE ON ALL PARTS OF THE JOB"
Customer Experience Rating: 5
May 03, 2012
John
P.,
Eastchester, NY
"Everything was great from the start. From the scheduling, to the estimate, everything was done well and I am also very pleased with the work that was completed. "
Customer Experience Rating: 5
May 02, 2012
Danielle
H.,
Waccabuc, NY
"I was very happy because from the start to the finish, someone was there at all times, making sure that they had everything right. They were very good at answering or quickly returning phone calls. They were also great at answering all my questions. I really appreciated the level of customer care and service that they provided. That is something that means a lot to me. "
Customer Experience Rating: 5
May 01, 2012
Susan
C.,
Somers, NY
"They were very nice, clean the job was well done. "
Customer Experience Rating: 5
Apr 25, 2012
Dean
G.,
Greenwich, CT
"Good and knowledgeable workers. They did the work fast, and it was neat. They are also courteous workers."
Customer Experience Rating: 5
Apr 20, 2012
Sheree
L.,
Pleasantville, NY
"everything. polite clean quiet. They went above and beyond. They fixed things that previous painters and contractors couldnt't fix. "
Customer Experience Rating: 5
Apr 17, 2012
Teresa
D.,
Briarcliff Manor, NY
"The house looks nice. The work was done in a timely manner. My bushes and plants were not destroyed in the process."
Customer Experience Rating: 5
Apr 17, 2012
Grant & Phyllis
S.,
Armonk, NY
"The two men (both Jorges) were courteous, worked throughout the day without interruption and did a good job with the painting. Primarily - being courteous and polite. "
Customer Experience Rating: 5
Apr 17, 2012
Fergus
B.,
Yonkers, NY
"They were fast. They did a very nice job. They did the job without getting in the way. There was no hassle or anything with them. It was great."
Customer Experience Rating: 5
Apr 17, 2012
Karen
S.,
Katonah, NY
"Everyone from the salesman to the painters was superb, professional and extremely knowledgeable about their business. They gave me advice when I asked and never balked when I asked for anything special."
Customer Experience Rating: 5
Apr 13, 2012
Joe
D.,
Cortlandt Manor, NY
"From the beginning to the end of the process, certapro painters was outstanding!"
Customer Experience Rating: 5
Apr 06, 2012
Rosemary & Jim
P.,
Somers, NY
"The color consultant Kara and Alex and his crew made it a 5."
Customer Experience Rating: 5
Mar 28, 2012
Sherry
R.,
Bedford Corners, NY
" We had a problem with prior painting and they fixed the problem."
Customer Experience Rating: 5
Mar 20, 2012
Chris & Collen
M.,
Hopewell Junction, NY
"Excellent attention to detail and kept the job site clean"
Customer Experience Rating: 5
Mar 19, 2012
Joe
S.,
Ossining, NY
"Quick response, thoughtful suggestions and information, very professional work and clean up."
Customer Experience Rating: 5
Mar 19, 2012
Joan
K.,
Baldwin Place, NY
"They were very prompt and very thorough. I didnt have a mess so I am very happy."
Customer Experience Rating: 5
Mar 16, 2012
Francine & Ken
L.,
South Salem, NY
"Arrived promptly. Crew was neat, courteous and professional.
Crew worked as a team and left our home as they found it.
Very neat and very much wanted us to be satisfied with their
work. This is our second job and we will recommend and use
CertaPro again."
Customer Experience Rating: 5
Mar 13, 2012
John
T.,
Bedford Hills, NY
"Everything. They responded well. They came when they said they would come. Very professional, very clean. They did a great job. Absolutely nothing to complain about at all"
Customer Experience Rating: 5
Mar 08, 2012
Eileen
C.,
Greenwich, CT
"My deck was painted beautifully. The workers that they hired started the painting the neighbors deck as well, which caused a lot problems. She had a deck that was never suppose to be painted. They did resolved the issues to everyone’s satisfaction. "
Customer Experience Rating: 5
Mar 08, 2012
Nancy
W.,
Briarcliff Manor, NY
"We've used CertaPro a number of times. They are always friendly, clean, communicative and timely. They do a good job as a whole, from sales to the end. Very happy and we referred you to all our friends."
Customer Experience Rating: 5
Feb 29, 2012
Kyla
O.,
Cortlandt Manor, NY
"There was a couple things I need to call them back on to touch up a bit. All in all the people were great, helpful and they did a great job."
Customer Experience Rating: 4
Feb 27, 2012
Ester & Dick
B.,
Amawalk, NY
"Well they did a good job and they did a follow up. "
Customer Experience Rating: 5
Feb 24, 2012
Tom
P.,
Yorktown, NY
"Professional work and very flexible in dealing with last minute requests"
Customer Experience Rating: 5
Feb 23, 2012
Peter & Tricia
P.,
Cortlandt Manor, NY
"They were professional, quick and acommodating to our needs! We were really satisfied!"
Customer Experience Rating: 5
Feb 22, 2012
Sherry
R.,
Bedford Corners, NY
"It was the same painter who did our exterior job last spring. His name is Jose and he is good."
Customer Experience Rating: 5
Feb 16, 2012
Susan
B.,
Carmel, NY
"Professionalism covers many areas. CertaPro painters covered them all. Punctual, neat, polite, protection of furniture and rugs and floors, carefully moving difficult items, replacing difficult wall hangings, checking with me about items previously left un discussed with sales rep."
Customer Experience Rating: 5
Feb 16, 2012
Denise
W.,
Bedford Hills, NY
"Anthony the estimator was very nice. The painters were amazing and came to work. I really appreciated that."
Customer Experience Rating: 5
Feb 15, 2012
Mary Ann
W.,
Croton On Hudson, NY
"Jose P. the painter made it a 5"
Customer Experience Rating: 5
Dec 28, 2011
Tom & Barbara
C.,
Katonah, NY
"It was very professional, we thought they were very polite, they were on time, and most of all they did a good paint job."
Customer Experience Rating: 5
Dec 20, 2011
Judy and Martin
S.,
Armonk, NY
"Every aspect was professional."
Customer Experience Rating: 5
Dec 15, 2011
Toni
R.,
Ossining, NY
"The person who came was very courteous, professional and he did a great job! "
Customer Experience Rating: 5
Dec 13, 2011
Randal
Z.,
Stamford, CT
"They are very nice and did wonderful job but they had to come them back twice and now I have to have them come back a third time. I noticed some cracking as I was hanging up the lights. I haven't called yet as I just noticed it. I've used CertaPro before and they are good."
Customer Experience Rating: 5
Dec 10, 2011
Geraldine & Thomas
F.,
Somers, NY
"painting done in two days, no mess, painters friendly, courteous and professional"
Customer Experience Rating: 5
Dec 10, 2011
Grace & Paul
D.,
Baldwin Place, NY
"The painter showed up on time. He was pleasant and very efficient in getting the whole job done in one day. He was very clean and making sure our steps and landing were not damaged."
Customer Experience Rating: 5
Dec 08, 2011
Doreen
B.,
Chappaqua, NY
"The crew arrived on time and were very neat"
Customer Experience Rating: 5
Dec 06, 2011
Marianne
N.,
Carmel, NY
"Everything! they were neat, clean, and polite."
Customer Experience Rating: 5
Dec 06, 2011
Amanda
M.,
Croton On Hudson, NY
"I was very pleased from Shawn to give me a price to the gentlemen who painted, Alex, Manuel and Eridino. They were efficient, the price was lower than another and I was very pleased with it, they used a Benjamin Moore product."
Customer Experience Rating: 5
Dec 03, 2011
Stephen & Cathy
D.,
South Salem, NY
"Prompt and excellent service that went above and beyond expectations."
Customer Experience Rating: 5
Dec 03, 2011
Christine & Mike
S.,
Chappaqua, NY
"Prompt, courteous, efficient good clean uo"
Customer Experience Rating: 5
Dec 03, 2011
Julie & Kevin
K.,
Croton On Hudson, NY
"They came when they were supposed to, they were very neat, they were unobtrusive, they did the job very quickly and when I didn’t like one of the colors, they changed it with no fuss. They had a free color consultant and she really was helpful, I thought she was really great."
Customer Experience Rating: 5
Nov 29, 2011
Francine & Ken
L.,
South Salem, NY
"The painter Rodrigo was quick, professional, courteous, he answered all my questions and fixed any problems I pointed out. We got a follow up call from the owner when the job was completed and that was great."
Customer Experience Rating: 5
Nov 23, 2011
John & Virginia
F.,
Ossining, NY
"They provide quality service and work. The project was done in a quick and timely manner."
Customer Experience Rating: 5
Nov 18, 2011
Randall
R.,
Yonkers, NY
"efficient, punctual, clean and quick."
Customer Experience Rating: 5
Nov 17, 2011
David
D.,
Mount Kisco, NY
"reliable. "
Customer Experience Rating: 5
Nov 16, 2011
Jim & Vanita
L.,
Fishkill*, NY
"The guys were very polite and paid a lot of attention to detail. We have used them before and they are very good."
Customer Experience Rating: 5
Nov 16, 2011
Brad
B.,
Mahopac, NY
"They did a good job, cleaned up after themselves and did it quickly."
Customer Experience Rating: 5
Nov 15, 2011
Cindy & Larry
B.,
Stamford, CT
"Anthony was very friendly and professional as well as our painting crew led by Peter."
Customer Experience Rating: 5
Nov 07, 2011
Susan
K.,
Millwood, NY
"It was because of Alex and his team and the work they did"
Customer Experience Rating: 5
Nov 07, 2011
Stephen & Cathy
D.,
South Salem, NY
"They were very professional. I wasn't home during the day and I left the back door open for them. When I came home everything was clean and I got daily updates on everything. I was very pleased with their attention to detail."
Customer Experience Rating: 5
Oct 31, 2011
Freyja
B.,
New Rochelle, NY
"How quickly they did the work I asked to do. People seem to be straight forward."
Customer Experience Rating: 5
Oct 28, 2011
Sheelagh
K.,
Yorktown Heights, NY
"They had someone come out to give the estimate who was very attentive but I never saw him again. Did he leave? I had to call several times to try to find out when they were coming. One email went unanswered"
>> Certapro Response:
"Sheelagh, thank you for your comments. We apologize that about the lapse in communication on our parts. As per our conversation, we are happy that you are satisfied with the end result and look forward to working with you again in the near future."
Customer Experience Rating: 4
Oct 27, 2011
Bert and Rosalie
K.,
Ossining, NY
"The young man was a darling, very cooperative, he answered my questions, he always was very kind and did what I asked."
Customer Experience Rating: 5
Oct 26, 2011
Howell & Irith
S.,
Yorktown Heights, NY
"I thought they did a very good job, efficiently and in the amount of time allowed."
Customer Experience Rating: 5
Oct 25, 2011
Robert
G.,
Old Greenwich, CT
"They could have done a good job the first time around. They had to come back.
They did a bad job on our deck and came back to power wash and now they are coming back next Spring to redo them."
>> Certapro Response:
"Robert, we sincerely apologize that you felt that there were some issues with the quality of the workmanship on your home improvement project. Thank you for giving us the opportunity to correct any shortcomings."
Customer Experience Rating: 3
Oct 25, 2011
Lewis
B.,
New Rochelle, NY
"Careful work, agreeable workmen, excellent job manager."
Customer Experience Rating: 5
Oct 21, 2011
Ann & Richard
D.,
Yorktown Heights, NY
"The job was done perfectly. The work loks very professional. They did some refinishing before completing the work."
Customer Experience Rating: 5
Oct 21, 2011
Carl
V.,
Goldens Bridge*, NY
"Little bit a mix up with schedule. Everything went well after that."
>> Certapro Response:
"Carl...Sorry about the scheduling issues. It has been a challenging fall with all the weather problems. We appreciate your patience and we are happy that you are satisfied with the end result and look forward to working with you again in the near future."
Customer Experience Rating: 4
Oct 06, 2011
Jackson
P.,
Cortlandt Manor, NY
"They came in and did what they said they would, they were neat and did a good job."
Customer Experience Rating: 5
Oct 03, 2011
Roger
G.,
New York, NY
"They did good work, although it took longer than I had anticipated."
Customer Experience Rating: 5
Sep 27, 2011
Lynda
B.,
Peekskill, NY
"On time arrivals. Daily clean-up. Attention to detail while working.
Immediate response to questions and requests. Willingness to please the customer. Respect for the property by carefully placing tarps to
prevent spills and/or damage to plants."
Customer Experience Rating: 5
Sep 23, 2011
Ralph
C.,
New Rochelle, NY
"4.75: It's just those finite details. Paying attention to the little things and not feeling like it's rushed."
Customer Experience Rating: 4
Sep 20, 2011
Jack
A.,
Katonah*, NY
"The workers were punctual, polite, organized, and very good at what they do."
Customer Experience Rating: 5
Sep 17, 2011
Michael
K.,
Peekskill, NY
"The first crew that came out here did a horrible job. We informed Shawn about the job and the second crew did an amazing job."
Customer Experience Rating: 4
Sep 16, 2011
Brian
G.,
Yorktown Heights, NY
"We do a lot of work together. I'm a preferred contractor. We work hand in hand. They did a great job. They are very receptive to communication."
Customer Experience Rating: 5
Sep 11, 2011
William
G.,
Yonkers, NY
"quality workers---good leadership of team--constant discussion with homeowner- on going problem solvin with certa pro management team"
Customer Experience Rating: 5
Sep 06, 2011
Miriam
F.,
Tarrytown, NY
"Everything was done to my satisfaction. The painters that Certa Pro sent over seemed to take great pride in getting the work done right."
Customer Experience Rating: 5
Sep 03, 2011
Jeanne
L.,
Yorktown Heights, NY
"The painters were prompt, neat and cleaned up very well! A storm came up late in the day so they couldn't finish as they had thought they would. They were really good at keeping us informed about when they would come back and finished up to our complete satisfaction. It really helped us plan our time off from work without having to guess when they might be around! Thank you!"
Customer Experience Rating: 5
Aug 22, 2011
Jacqueline & Alan
W.,
Yorktown Heights, NY
"The quality of the work. They dida good job. Only a couple of issues. The overall work came out really nice."
Customer Experience Rating: 5
Aug 22, 2011
Pat & Michael
N.,
Mount Kisco, NY
"They cleaned up when the kitchen needed to have a third coat he got in touch with me and explained it to me."
Customer Experience Rating: 5
Aug 19, 2011
Richard
L.,
Yorktown Heights, NY
"This is the third time I've used CertaPro and the second time I've had the team leader Alex and he was terrific. He took care of everything that needed to be done. The crew was professional and excellent. It was a very professional job. I've always been satisfied with CertaPro and Alex is just terrific."
Customer Experience Rating: 5
Aug 12, 2011
Maryanne & Thomas
R.,
Darien, CT
"They were very hard working and they did a good job and they cleaned up nicely afterwards and they were very friendly people."
Customer Experience Rating: 5
Aug 10, 2011
Linda
L.,
Carmel, NY
"Everything was done very neatly. They cleaned up. They were courteous."
Customer Experience Rating: 5
Aug 09, 2011
Norma
G.,
Cold Spring, NY
"They were polite and very neat. They did a perfect paint job and got everything right as far as colors are concerned."
Customer Experience Rating: 5
Aug 05, 2011
Janet
K.,
Somers*, NY
"Entire staff both professional and competent; good customer service skills. Any small issues that arose were taken care of promptly and efficiently. All phone calls and emails were answered almost within hours. The carpenter and painting staff were very capable and delivered the services very well. They were also courteous, neat and personable."
Customer Experience Rating: 5
Aug 02, 2011
John & Betty
V.,
Cortlandt Manor, NY
"Prompt service, attention to detail. We have a great franchise in our area."
Customer Experience Rating: 5
Aug 02, 2011
Michael & Linda
J.,
Carmel, NY
"The painters were on time and worked hard. They were pleasant and completed the job on time. The office responded to requests promptly."
Customer Experience Rating: 5
Jul 29, 2011
Matthew
C.,
Shrub Oak, NY
"They provided excellent work and were very courteous to our scehedule"
Customer Experience Rating: 5
Jul 29, 2011
Bob
S.,
Old Greenwich, CT
"The team was fast, polite, did an excellent job, was on time and did everthing that we had agreed would be done. I will use CertaPro again."
Customer Experience Rating: 5
Jul 27, 2011
Maggie & Mark
S.,
Pound Ridge, NY
"Great job, prompt notifications, great personnel."
Customer Experience Rating: 5
Jul 22, 2011
Dean
G.,
Yonkers, NY
"Excellent customer service. Great painters who went above and beyond what I expected of them. Stayed ahead of schedule. The house looks beautiful."
Customer Experience Rating: 5
Jul 18, 2011
Joyce
E.,
Ossining, NY
"Put down a cover/plastic around the house in order to catch the paint drippings and debris such as paint chips because there are paint chips around my house. Of course, I tried to pick up as much as I can. "
Customer Experience Rating: 4
Jul 15, 2011
Rick
P.,
Lincolndale, NY
"Excellent painting job."
Customer Experience Rating: 5
Jul 15, 2011
Martin
D.,
Tuckahoe, NY
"Everything from the start, the estimator came, not only did he did the rooms I wanted. He gave me estimates for other rooms and gave me exactly what I wanted. The crew that came in were terrific, they called ahead to say they were going to be late. They cleaned up well, they were only there for two days but from the time they got there to the time they left, they were polite and professional."
Customer Experience Rating: 5
Jul 15, 2011
Helen & Harvey
B.,
Yorktown Heights, NY
"The people who came here were nice people. One thing you like to have is people that are pleasant and nice. They did the job quick without any mess."
Customer Experience Rating: 5
Jul 12, 2011
Susan
B.,
Briarcliff Manor, NY
"Scheduling was a bit of a pain but the workers that came were really good."
Customer Experience Rating: 4
Jul 12, 2011
Gerry
G.,
Greenwich, CT
"From beginning to the end my experience has been the best."
Customer Experience Rating: 5
Jul 07, 2011
Eddie
C.,
New Rochelle, NY
"The lisitening is what I wanted and completing the job."
Customer Experience Rating: 5
Jul 06, 2011
Nancy
H.,
Armonk, NY
"the crew was excellent. I will use Certa Pro again this winter for interior work if I can have people as nice and trustworthy."
Customer Experience Rating: 5
Jun 30, 2011
Janice
B.,
Mount Kisco*, NY
"The courtesy, professionalism and quality of work of Alex and his crew is outstanding. I have used CertaPro several times and have come to trust that their work will be nothing short of superior...and I have yet to be disappointed."
Customer Experience Rating: 5
Jun 29, 2011
Flavia
F.,
Briarcliff Manor, NY
"They were diligent, on time and did a good job."
Customer Experience Rating: 5
Jun 27, 2011
Elissa
W.,
Armonk, NY
"The level of professionalism of the painters. They did an outstanding job. Very pleased with the services, beyond my expectations."
Customer Experience Rating: 5
Jun 24, 2011
Angela & Warren
M.,
Chappaqua, NY
"On time, neat and did a great job."
Customer Experience Rating: 5
Jun 22, 2011
Matthew
S.,
Somers, NY
"They did a very nice job and their crew was professional and thorough.
Only issue was with the quote for the deck painting. No one told me a lighter color would require more coats than were in the contract."
Customer Experience Rating: 5
Jun 21, 2011
Sherry
R.,
Bedford Corners, NY
"painters were meticulous, neat and polite"
Customer Experience Rating: 5
If you have had a project completed by CertaPro and you have not received either
an email or phone call request for information you can call 1-866-213-8291 to give
your review to a customer service representative.